PPA Control panel - SHML mail option issue

Title PPA Control panel - SHML mail option issue
Body

We are currently experiencing some mail option issue from PPA control panel.

We apologize for the inconvenience caused and working on this issue in high priority.

We will keep you posted with further progress.

Planned
Affected Time Start 2020-07-28 22:47
Affected Time End 2020-07-30 19:13
Affected Services Shared mail Webhotel Windows Webhotel Linux Shared MySQL Shared MSSQL Control panel

Updates

11 days ago

We have successfully applied the workaround and fixed the control panel issue. Please contact support for any assistance.

11 days ago

We have made progress in our investigation. Please use the provided workaround till the issue is fixed.

11 days ago

We are still working on permanent fix also temporary workaround available from your control panel login ,Please contact support for any assistance.

11 days ago

We are still working on permanent fix also temporary workaround available from your control panel login ,Please contact support for any assistance.

11 days ago

We are still working on permanent fix, but you can apply temporary workaround from your control panel login and contact support for any assistance.

12 days ago

A temporary workaround is to disable the mail service for the domain from Mail Settings in Control panel and then enable it again. Please contact our support team for any queries.

12 days ago

Our techs are working hard to resolve the issue as soon as possible. Further updates to follow.

12 days ago

We are still investigating the issue and working towards a resolution.

12 days ago

We are still investigating the issue and working towards a resolution.

13 days ago

We are still investigating the issue and working towards a resolution.