Emergency maintenance - Hosted VMware

Title Emergency maintenance - Hosted VMware
Body

Hosted VMware platform will have an Emergency Maintenance on Thursday 14 January 2021 starting at 4 AM.
Customers VMs will continue to run as normal and even vCloud Director Panel will be running and accessible.

During this maintenance period, customer will not be able to perform any maintenance on their VMs from Control Panel. There will be one outage where all clusters will be inaccessible and then intermittent outages for each cluster. This outage only affects the management of VMs in vCloud, the connectivity and uptime of running VMs won't be affected during this service window.

Planned
Affected Time Start 2021-01-14 04:00
Affected Time End 2021-01-14 08:00
Affected Services Hosted VMware

Updates

1 day ago

Maintenance work is completed and Hosted VMware platform is up and running.

1 day ago

KSD01 cluster is up and manageable now.

1 day ago

VMs under KSD01 Cluster of Hosted VMware will be unmanageable for next 15-20 minutes. VMs will continue to run and accessible on network, there is no outage on customer VMs.

1 day ago

KSD02 cluster is up and manageable now.

1 day ago

VMs under KSD02 Cluster of Hosted VMware will be unmanageable for next 15-20 minutes. VMs will continue to run and accessible on network, there is no outage on customer VMs.

1 day ago

STH01 cluster is up and manageable now.

1 day ago

VMs under STH01 Cluster of Hosted VMware will be unmanageable for next 15-20 minutes.
VMs will continue to run and accessible on network, there is no outage on customer VMs.

1 day ago

Connectivity to all clusters is restored.

1 day ago

We are starting our maintenance now. It was delay by 40 minutes due to technical dependencies.

3 days ago

Clarification:
During this maintenance period, customer will not be able to perform any maintenance on their VMs from Control Panel. There will be one outage where all clusters will be inaccessible and then intermittent outages for each cluster. This outage only affects the management of VMs in vCloud, the connectivity and uptime of running VMs won't be affected during this service window.